Hi, I'm Corey Jones.
Technical Account Manager for an 80+ client MSP portfolio with 3,600+ managed endpoints, hands-on with Microsoft 365, Intune, Autopilot, Entra ID, and Okta, and builder of HIPAA, PCI-DSS, CMMC, and NIST 800-171 compliance programs. About 10 years in IT, from the U.S. Air Force to 160+ remote drilling sites. CCNA and Security+ certified.
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About Me
As a Technical Account Manager, I serve as the primary strategic liaison between business stakeholders and technical engineering teams. I act as a trusted advisor, guiding organizations through enterprise infrastructure optimizations and the adoption of modern cloud solutions like Microsoft 365 and Azure. Beyond resolving immediate technical challenges, my focus is on long-term client success. I lead comprehensive onboarding initiatives, facilitate technology lifecycle planning, and help clients navigate rigorous regulatory landscapes, including CMMC, HIPAA, and PCI frameworks. By developing proactive technology roadmaps and championing best practices, I ensure that my clients' IT environments are secure, compliant, and aligned with their sustainable growth objectives.
What I've Been Up To
Domain Controller Recovery
Recent
Took over a client whose previous provider had left them locked out of the AWS account hosting their domain controller, which shut down after a lapsed payment. Regained access, brought the DC back online, and rejoined every workstation to the domain.
Zero-Touch Device Onboarding
2026
Automated device onboarding with Microsoft Intune and Windows Autopilot, shipping 100 laptops straight to users for zero-touch setup.
Client Onboarding Redesign
2026
Took over the new-client onboarding process, redesigned the workflow for consistency, and onboarded 8 new clients.